Effective Date: April 2020
Last Updated: December 26, 2024

Welcome to LeadForce360.com (“LeadForce360,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website and services (collectively, the “Service”). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please discontinue use of our Service.

Acceptance of Terms

By using LeadForce360, you accept these Terms on behalf of yourself or the organization you represent. If you are entering into these Terms on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

Our Services

LeadForce360 provides lead generation, commercial marketing, recruiting services, and client relationship management solutions for insurance and financial service professionals. Our services include, but are not limited to:

Commercial360: Customized marketing and lead generation for commercial insurance providers.

ServiceForce360: Outsourced customer service for insurance agencies.

Virtual Recruiter: Candidate sourcing, appointment scheduling, and recruiting assistance.

The specific services you access are subject to any additional terms presented to you at the time of purchase or registration.

Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use our Service.

Account Registration

To access certain features, you may need to create an account. You agree to provide accurate information, maintain the security of your account credentials, and promptly update any information if it changes. You are responsible for any activity on your account, and we reserve the right to suspend or terminate your account if we believe you have violated these Terms.

Data Collection and Use

We collect and process information as described in our Privacy Policy. By using our Service, you consent to our data practices, including the collection, use, and sharing of your information. Users’ data may be shared with third-party vendors solely for the purpose of enhancing our services, such as lead sourcing and candidate profiling, as described in Section 7 below.

User Content and Conduct

When you submit content (e.g., data lists, candidate profiles, feedback) to our Service (“User Content”), you grant us a non-exclusive, worldwide, royalty-free license to use, modify, and distribute your User Content for our Service. You represent that you have the necessary rights to provide this content and that it does not infringe on any third-party rights.

You agree not to use our Service to:

Violate any applicable laws or regulations.

Engage in fraudulent, deceptive, or unethical practices.

Disrupt the functionality of our Service or harm other users.

Third-Party Integrations and Services

LeadForce360 partners with third-party platforms (e.g., LinkedIn, ZipRecruiter, Indeed) to source leads and candidates. By using these features, you authorize us to share your data with these partners for business purposes only. We are not responsible for the practices of these third parties, and you should review their terms and privacy policies independently.

Privacy Compliance

GDPR Compliance: If you are an EU resident, you have the right to access, modify, or delete your data per the General Data Protection Regulation (GDPR). To exercise these rights, please contact us at [contact email].

CCPA Compliance: California residents have rights under the California Consumer Privacy Act (CCPA) to access, delete, or restrict the sale of their data. We do not sell personal data as defined under CCPA but share information with vendors to improve our Service. To exercise your CCPA rights, please reach out to us.

Intellectual Property

All content on LeadForce360, including text, graphics, logos, and software, is owned by LeadForce360 or its licensors and protected by copyright, trademark, and other intellectual property laws. You agree not to reproduce, distribute, modify, or create derivative works from any LeadForce360 content without our express written permission.

Security and Data Protection

LeadForce360 implements industry-standard security measures to protect user data from unauthorized access and disclosure. However, we cannot guarantee absolute security and encourage users to take measures to protect their information, such as keeping passwords secure.

Disclaimer of Warranties

Our Service is provided “as is” and “as available” without warranties of any kind, either express or implied. LeadForce360 does not guarantee that the Service will be uninterrupted, error-free, or secure. We disclaim any warranties for merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Liability

To the fullest extent permitted by law, LeadForce360 and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our Service. Our total liability will not exceed the amount you paid us in the past 12 months for access to our Service.

Indemnification

You agree to indemnify, defend, and hold harmless LeadForce360 and its officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses arising from:

Your use or misuse of the Service.

Your violation of these Terms.

Any User Content you provide that infringes on third-party rights.

Termination

We reserve the right to terminate or suspend your access to the Service without notice if we believe you have violated these Terms. Upon termination, your right to use the Service will cease immediately, but certain provisions of these Terms will survive, including Sections 9, 11, and 12.

Modifications to the Terms

LeadForce360 reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the Service after the posting of changes constitutes your acceptance of the modified Terms.

Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of [Insert Jurisdiction, e.g., “the State of California”]. Any disputes arising from these Terms or the Service will be resolved through binding arbitration in [City, State], unless otherwise required by law.

Contact Information

If you have any questions about these Terms or need to contact us regarding your rights, please reach out at:

Email: support@leadforce360.com

Refund Policy

We strive to provide the best possible service. However, we do not offer refunds for services already rendered. For subscription services, you may cancel your subscription at any time, but no refunds will be issued for partial billing periods.

Service Level Agreement (SLA)

LeadForce360 aims to maintain at least 99.5% uptime for its Services. In the event of unexpected downtime exceeding 0.5% monthly, affected users may be eligible for service credits. For SLA claims, please contact support within 30 days of the incident.

Leadforce360 Communication Policy

Leadforce360 may send updates and promotional notifications via SMS or email to keep you informed about your insurance policies, updates, and promotions. Message frequency may vary, and standard messaging rates may apply. Please note that SMS and email notifications are supplemental communication methods and not the sole channels used by Leadforce360.

Opt-Out Instructions

To stop receiving messages, you can:

Text STOP to our short code.

Email support@leadforce360.com

Program Description

Upon opting in, you can expect notifications about your insurance policies, updates, and promotions. This may include information about policy renewals, payment reminders, claims updates, and special offers.

Canceling SMS Service

You can cancel the SMS service at any time. Simply text 'STOP' to the shortcode. Upon sending 'STOP,' we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

Support Assistance

If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to support@leadforce360.com

Carrier Liability

Carriers are not liable for delayed or undelivered messages.

Additional Disclosures

As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.

Privacy Inquiries

For privacy-related inquiries, please refer to our privacy policy: https://www.leadforce360.com/privacy-policy-1

By using our Service, you confirm that you have read, understood, and agree to these Terms. Thank you for choosing LeadForce360.